IMVU Community Center (2024)

FAQs

How do I contact IMVU customer care? ›

If you have any concern or need further assistance with your IMVU account, check out this article. If you want to contact us by phone, you can call using this toll free (within US) number: 866-761-0975 from 6am to 6pm Pacific Time. For International users, you may also contact us at 650-321-8334.

IMVU is an avatar-based social media app where users create custom 3D avatars, and use them to chat with strangers. It is an acronym for “instant messaging virtual universe.” An avatar is a graphic image representing a particular person in video games, forums, etc.

STEP 1. Open a Live Chat session at http://help.imvu.com during regular support hours, 6am-6pm, Pacific Time. STEP 2. After you tell us what you would like to order, our representative will tell you all about your free gifts with purchase before collecting your billing name and address.

You may contact us by filing a Help Ticket, or through our Live Chat. You may also contact our Customer Support hotline at 1-866-761-0975 (U.S. toll-free) or at 1-650-321-8334 (International). These numbers are available from 6AM to 6PM PST, 7 days a week.

Make sure to select General Support as the Case Category, and then select Disabled Account from the General Topics drop-down menu. Please provide the email address and date of birth that were on the account with your request to re-enable your account.

Tinder-style “friend matching”

This feature allows you to set preferences for finding a “friendship” or a “relationship,” and whether you're looking for women or men of various ages. Users that sign up between the ages of 13–17 are limited to interacting with other children in that same age range.

Help Tickets can take anywhere from 2-5 days to be answered by IMVU Customer Service. If 5 days has elapsed, you can contact a moderator, and they can escalate your issue to a staff member. Hi, Help Tickets can take anywhere from 2-5 days to be answered by IMVU Customer Service.

A live chat agent is one who engages with customers via a company's live chat software to answer customer questions and resolve issues. Even if your live chat software comes equipped with the best automated virtual agents, there are certain grievances that require human intervention.

Is IMVU Safe for Kids? Generally speaking, IMVU is not the safest place for children and young teens to spend their time online. There are multiple reasons parents may want their child to steer clear of this app: Much of the user base is older, and the overall design of the game promotes flirtation and sexuality.

How to recover an IMVU account? ›

First, check the email account you have associated with your IMVU account. You should have received an email with the subject “IMVU Alert: Your account has been deleted.” That email includes a link to reactivate your account that will work 30 days after deactivating.

In order to allow a Presenter to speak, the VIP Host taps on the microphone so that the Presenter can begin speaking. At any time, the VIP Host can tap the microphone again to mute the Presenter's voice. It is ultimately the room owner's responsibility to maintain a conversation that follows IMVU policies.

STEP 1: When the room Host turns on your microphone, you will receive a notification asking if you would like to use the microphone. Tap Yes to accept. STEP 2. Next, You will need to grant IMVU permission to your mic and for Voice chats to be recorded for moderation purposes through the privacy settings.

Help Tickets can take anywhere from 2-5 days to be answered by IMVU Customer Service. If 5 days has elapsed, you can contact a moderator, and they can escalate your issue to a staff member. Hi, Help Tickets can take anywhere from 2-5 days to be answered by IMVU Customer Service.