Organizations are constantly on the lookout for more efficient, streamlined solutions to bolster their security posture. Splunk SOAR continues to be a powerful ally in this quest, offering a robust array of features that combines automation, orchestration, and response capabilities to help security teams effectively mitigate incidents and accelerate response times.This year, the Splunk SOAR team has been hard at work adding new highly requested features, quality of life improvements, and new and updated playbook packs to help our users continue to improve and develop more proactive security best practices.
But you don’t just have to take our word for it! We’ve recently worked alongside the team over at Peerspot to capture some of the ways customers have found success while using Splunk SOAR as part of their security stack.
Playbooks: Streamlining Incident Response
A hallmark of Splunk SOAR lies in the efficiency gains that result from leveraging its flexible playbook and intuitive playbook functionality. The ability to define clear rules for the orchestration and remediation of an extensive array of security events enables security teams to expedite and automate security incident response.
The enhancements in productivity are noted by Nagendra N., a Senior Manager ICT & Innovations at Bangalore International Airport Limited: "The playbooks are great. They are very useful. We can define rules, including what the remediation should be. Everything gets clearly defined. You can set up different types of automation. It helps increase efficiency and productivity."
Integrations: Seamlessly Connecting Security Operations
Splunk provides more than the notable efficiency benefits of automation. Another of the pivotal strengths of Splunk SOAR is its unparalleled integration capabilities. The ability to connect with numerous external applications and systems empowers organizations to leverage their existing infrastructure efficiently. Whether it's connecting to authentication systems or consolidating tools, Splunk SOAR harmoniously integrates into the existing ecosystem, enhancing overall operational effectiveness.
As Manish K., a Principal Security Engineer, points out: "Splunk SOAR's ability to integrate with other systems and applications in our environment is straightforward. It has numerous capabilities to integrate with various security tools, as it supports open APIs."
Beyond the range of tools supported by Splunk APIs, it's the sheer number of integrations that catches the attention of a SOAR PS Consultant at a small tech vendor. He notes, "Splunk SOAR has the ability to integrate with other system applications in our environment. Currently, SOAR is integrated with nearly 300 applications through APIs."
Cost and Time Savings: Maximizing Resources and Efficiency
By automating repetitive and time-consuming tasks, organizations can reduce the manpower required for day-to-day security operations, and find Splunk SOAR to be a cost-saving tool. The solution not only trims costs but also allows security personnel to focus on higher-value tasks that demand human expertise.
As noted by an Assistant Director - Lead IT Security Engineer at a large financial services firm: “The solution has helped us reduce our mean detection time by 80 percent and has helped our security IT staff save time to work on other projects.”
Improved Incident Resolution and Time Efficiency
The impact of Splunk SOAR on incident resolution is remarkable. By streamlining detection and response processes, it drastically reduces the mean time to detect and resolve security incidents. The automation capabilities ensure swift and accurate responses to potential threats, enabling IT teams to be more proactive and agile.
"Splunk SOAR has significantly reduced our mean time to detect in a relatively short period. Splunk SOAR has helped reduce our mean time to resolve. Splunk SOAR has helped free up our IT staff's time to work on other projects."
Enhanced Ticketing and Documentation
By automating ticket creation and tracking, Splunk SOAR ensures comprehensive documentation of the incident response process. This not only aids in maintaining a clear audit trail but also facilitates seamless collaboration and communication within an organization.
One of our users, who is a Director of Security Engineering and Operations, describes one of the benefits that Splunk SOAR provides them: "It improves ticketing because we can notify users when suspicious emails are quarantined and ensure a ticket is associated with it. We constantly track the work. We can close the ticket when the issue is resolved and release the email if it's legitimate. Splunk helps us document the entire process."
By leveraging the vast array of automation and orchestration features of Splunk SOAR, organizations know that they have a powerful, efficient, and agile ally in their security arsenal. Splunk SOAR’s seamless integration, intuitive interface, and automation capabilities are reshaping incident response paradigms. Splunk SOAR not only fortifies security measures but also optimizes resource allocation, reduces response times, and improves overall operational efficiency.
If you’d like to see more Splunk SOAR customer testimonials or if you’re an existing Splunk SOAR customer and would like to learn more about sharing your own experiences with the product, please be sure to visit our product page over on PeerSpot for more information.
Coty Sugg
Coty Sugg has worked as a writer, editor, and marketing professional in various parts of the security industry for almost a decade. Here at Splunk, Coty serves as a Product Marketing Manager for Splunk SOAR and is responsible for creating and updating new marketing assets, managing SOAR's presence on the Splunk website, and working with extended Splunk teams to help ensure that everyone knows the latest and greatest about Splunk SOAR.
